Real World Expertise!
Successfully trading for twenty years, our company has developed a unique perspective in all fields of business.
Pro-Com Consulting is a communication, critical incident management and first response training company who develop and deliver tailored training programs to front line staff across the private, corporate and government sectors, both in Australia and abroad.
Our Products
Tailored training programs
Our Industries
Private, government and corporate
The Trainers
Ex law, military and crisis specialists
Programs Completed
Certifications Issued
Specialised Trainers
Satisfied Clients
Pro-Com specialises in courses on occupational violence and aggression management, hostage negotiation and operational safety and tactics.
We ensure high-quality delivery and facilitation through regular instructor workshops, program reviews, and ongoing research and development.
SUCCESS RATE
PCC strive for continuous improvement, attending to not only client expectation but closely monitoring participant feedback. Delivery and facilitation quality is assured through regular instructor workshops and program review with currency maintained through research and development.
In 2017 our occupational violence prevention program won the Council for Ambulance Authorities (CAA) education award, the health Ministers award and the public sector leadership award. The program won the 2018 Prime Ministers award for people and culture in the public sector. PCC courses often receive participant evaluations praising both the skills transferred but also the way in which the courses are facilitated.
Recent additions of technology-based mediums such as the use of eBooks, virtual reality and gamification has also contributed to program success.
HIGHLY TRAINED PERSONNEL
PCC are privileged to hold a contingent of highly trained instructional staff all hailing from specialist law enforcement, military, correctional and health backgrounds. Skill sets required by clients calls for not only theory, but a practical application brought by instructors with proven track records in the field.
PCC is able to provide instructional staff that are not only experienced trainers but that have been there and done it operationally for many years. Each facilitator brings their own wealth of operational experience to the group, delivering theory, exercise and technology-based training to develop capability in people.
Our team bring together operational and cultural experience and understanding from performing a variety of State, National and International front-line roles and also possess accreditations allowing for deployment to operational tasks, where required, such as surveillance, investigations, escorts and behavioural detection.
PERSONAL AND TAILORED APPROACH
PCC understands that each client’s needs are different and based on the challenges faced within the particular working environment. PCC seeks to understand these needs by working closely with the client through the program development phase.
Each engagement commences with a meeting to informally and confidentially discuss workplace difficulties, management expectations and staff training requirements. From here a training needs analysis and Q&A is conducted followed by operational observation and then the design of a specific training solution. Once reviewed and approved by the client the program is commenced.
Throughout the delivery phase the program is reviewed using participant evaluations with project management including progress reporting, on call support and certificate issue.
