The front-line staff working within our health sector are increasingly facing situations of aggression and violence from patients and visitors. Threats such as the escalating use of illicit drugs within the community present professionals with challenging situations. Code Grey & Black situations are the most dangerous and involve persons presenting threats towards staff and other public and include acts of violence or aggression by those entering the precinct. A coordinated response is required with specific roles and responsibilities to ensure all involved remain safe.

PCC provide training programs to cater to this need in the form of Occupational Violence and Aggression Management and ‘Code Grey & Black’ response courses for both on-site and off-site staff. Currently underway across hospitals and centres in regional and metropolitan area Victoria the course is providing valuable skills to those confronted with such incidents and includes de-escalation and communication techniques (FLAC), risk assessment practices and team tactics.

For Ambulance Services and paramedics PCC provide tailored FLAC programs covering dynamic risk assessment and risk rating assignments, contact and cover roles and responsibilities in managing OVA, de-escalation and negotiation, tactical withdrawal and self-care. This extends last resort defensive tactics and protocols for response to violence in the rear of ambulances. PCC provides training to Government Ambulance Services in Victoria, Western Australia and the ACT.

Our off-site program focuses on those staff required to attend to out-patients and tasks away from the hospital or centre, sometimes in remote areas, and where home visits are required. Attendance to these duties can often prevent hazards and threats to safety calling for sound risk analysis processes and approach and enter concepts. Included in the course, PCC deliver a defensive tactics component which enables staff to escape from physical holds and expedite withdrawal from unsafe environments.

The training is suitable for all front-line health professionals working within hospitals, paramedicine, medical centres, consulting suites or attending to duties off-site.

PCC has recently developed a game to train paramedics in the management of occupational violence and aggression which is the first of its kind and can be played anywhere at anytime to assist organisations maintain staff skills. Contact us if seeking gamification options.

Products applicable

• Front-line adaptive communication (FLAC) program
• Occupational Violence and Aggression Management program
• Code Grey / Black programs (on-site / off-site)
• Critical incident Response Team program – 16 hours
• Behavioural targeting and questioning course – various dependent upon client need