Privacy Policy
Effective Date: 3/3/2025
Last Updated: 3/3/2025
- Introduction
Welcome to Pro-Com Consulting. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://procom.au/ and use our services.
By using our website and services, you consent to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our services.
- Information We Collect
We collect different types of personal information to provide and improve our services. This includes:
- Information You Provide to Us:
- Name, email address, phone number, and company details when you fill out a contact form or subscribe to our updates.
- Any information you provide when communicating with us via email, phone, or other channels.
- Payment details (processed securely by third-party payment processors).
- Information Collected Automatically:
- IP address, browser type, device information, and pages visited on our website through cookies and tracking technologies.
- We use Google Analytics and similar tools to analyse website traffic.
- Information from Third Parties:
- Publicly available information from business directories or LinkedIn if you engage with our content.
- Information You Provide to Us:
- How We Use Your Information
We use the information collected to:
- Provide, operate, and maintain our website and services.
- Respond to inquiries and provide customer support.
- Send newsletters, marketing communications, or updates (you can opt out anytime).
- Improve user experience through analytics and research.
- Ensure compliance with legal obligations and enforce our terms of service.
- Legal Basis for Processing (if applicable)
For users in jurisdictions such as the EU under GDPR, we process personal data based on:
- Your consent (e.g., newsletter subscriptions).
- Contractual necessity (e.g., service agreements).
- Legitimate business interests (e.g., website analytics).
- Compliance with legal obligations.
- How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers: Trusted partners who assist with website hosting, analytics, email marketing, and payment processing.
- Business Partners & Affiliates: If required to fulfill services you request.
- Legal & Regulatory Authorities: If required by law, legal process, or to protect our rights.
- International Transfers: Some of our third-party providers store or process data outside Australia. We take reasonable measures to ensure data security, such as standard contractual clauses and encryption.
- Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access & Correction: Request a copy of your personal data and correct inaccuracies.
- Data Deletion: Request deletion of your personal information, subject to legal requirements.
- Marketing Preferences: Opt-out of marketing emails via the unsubscribe link.
- Objection to Processing: Restrict or object to certain types of processing.
- Lodging Complaints: File a complaint with the Office of the Australian Information Commissioner (OAIC) or relevant authority in your jurisdiction.
To exercise your rights, please contact us at info@procom.au.
- Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse site traffic, and improve our services. Cookies are small data files stored on your device when you visit a website.
Types of Cookies We Use
We use the following types of cookies:
- Essential Cookies – These cookies are necessary for the website to function properly. They enable core features such as security, authentication, and accessibility.
- Performance & Analytics Cookies – These cookies help us analyse how visitors use our website, allowing us to measure and improve performance. For example, they help us understand which pages are visited most often.
- Functionality Cookies – These cookies allow us to remember your preferences (such as language or region) to provide a more personalised experience.
- Marketing & Advertising Cookies – These cookies track your online activity to provide you with targeted advertising based on your interests.
Managing Cookies
You have the option to manage or disable cookies through your browser settings. Most browsers allow you to:
- View stored cookies
- Delete cookies
- Block cookies from being placed on your device
- Set preferences for certain websites
Please note that disabling cookies may affect the functionality of our website. For more information on managing cookies, visit your browser’s help section.
- Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
- Retention of Your Information
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When no longer needed, data is securely deleted or anonymised.
- Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal data from minors. If we discover that a child has provided us with personal data, we will delete it immediately.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, and significant changes will be communicated via email or website notices.
- Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Pro-Com Consulting
ABN 52 159 836 138
264/266 Geelong Rd, West Footscray VIC 3012
Email: info@procom.au
Last Updated: 3/3/2025
