PCC develop capability for staff within the custodial, corrections and detention sectors. For corrections officers we develop crisis negotiation capability so that officers may respond to critical incidents such as barricades, sieges and suicide intervention situations and negotiate peaceful resolutions in line with legislative, use of force and company requirements. Projects commence with selection assistance, deployment policy, a 40-hour intensive training program and followed up with on-going support and skills enhancement.

The program is provided to Correctional Services and the Immigration Detention network nationally and for the Department of Justice and Regulation. PCC also assist Youth Justice Safety and Emergency Response teams. We provide the group with training and skills in responding to critical incidents within the Youth Justice environment to help in achieving safe and successful outcomes.

Developing middle and senior management teams is another area that PCC assist with in the management of critical incidents. We run an incident controller program which allows large organisations to confidently place senior staff in the position of incident controller managing functional areas of operations, planning and logistics. It allows teams to respond, resolve and recover from major incidents, categorised as level 2 incidents, in a manner consistent with emergency management principles (AIIMS and ICCS Plus) and agencies across the country. This capability is in line with the Attorney Generals policy of ‘all hazards, all agency’ approach to emergencies and ensures that organisations manage these situations in a safe and effective way.

PCC maintain a close working relationship with organisations requiring this specialised skill set from inception to design of incident management frameworks and safety principles through to sourcing and maintaining specialist equipment and ensuring that the teams maintain currency and operational application consistent with law enforcement negotiation practice around the country.

PCC further provide exercise services to large organisations to comply with government compliance regulations such as Part 7a exercising. PCC services include designing and writing exercises and exercise schedules, conducting, assessing and providing report as required by the client. These services are currently underway with large organisations within the energy sector.

Products applicable

• First Response Negotiator Course – 40 hours – includes psychological aspects of negotiation
• Front-line adaptive communication (FLAC) program
• Critical incident response course – 16 hours – includes adaptive communication
• First Response Negotiator skills enhancement course
• Incident Controller program – 16 to 24 hours – incorporates a tailored incident management framework and forward command where required
• Crime scene management – 4 hours
• Last resort defensive tactics and use of force training
• Operational safety and tactics programs including the use of operational safety equipment such as batons, handcuffs and OC spray
• Transport and Escort Programs including high-ris