The Industries We Specialise In

The Pro-Com team boasts operational and training expertise across diverse disciplines, from sensitive government departments to the bustling environments of hospital emergency departments.

HEALTH / AMBULANCE / AGED CARE / DISABILITY SUPPORT / REMOTE CARE / NURSES / PARAMEDICS / CLINICIANS / SUPPORT WORKERS

HEALTH / AMBULANCE / AGED CARE / DISABILITY SUPPORT / REMOTE CARE / NURSES / PARAMEDICS / CLINICIANS / SUPPORT WORKERS

ALL FRONT LINE RETAIL & HOTEL AND VENUE STAFF / MOBILE BRAND REPRESENTATIVE / TECHNICAL STAFF

ALL FRONT LINE RETAIL & HOTEL AND VENUE STAFF / MOBILE BRAND REPRESENTATIVE / TECHNICAL STAFF

GOVERNMENT COMPLIANCE AND ENFORCEMENT TEAMS / FRONT LINE GOVERNMENT SERVICE STAFF / CRITICAL INFRASTRUCTURE REGULATORS AND INSPECTORS

GOVERNMENT COMPLIANCE AND ENFORCEMENT TEAMS / FRONT LINE GOVERNMENT SERVICE STAFF / CRITICAL INFRASTRUCTURE REGULATORS AND INSPECTORS

RAIL, TRAM AND LIGHT RAIL STAFF / BUS AND BUS TERMINAL STAFF / SHIP AND FERRY STAFF / COMMERCIAL FLIGHT CREW / TRANSIT HUB STAFF

RAIL, TRAM AND LIGHT RAIL STAFF / BUS AND BUS TERMINAL STAFF / SHIP AND FERRY STAFF / COMMERCIAL FLIGHT CREW / TRANSIT HUB STAFF

CORRECTIONAL OFFICERS / YOUTH JUSTICE FACILITY OFFICERS / IMMIGRATION DETENTION CENTRE OFFICERS / CUSTODY CENTRE and PROTECTIVE SERVICE STAFF / INCIDENT MANAGEMENT TEAMS

CORRECTIONAL OFFICERS / YOUTH JUSTICE FACILITY OFFICERS / IMMIGRATION DETENTION CENTRE OFFICERS / CUSTODY CENTRE and PROTECTIVE SERVICE STAFF / INCIDENT MANAGEMENT TEAMS

SECURITY OFFICERS. / POLICE AND LAW ENFORCEMENT OFFICERS/ MILITARY PERSONNEL/ CLOSE PERSONAL PROTECTION and ESCORT TEAMS / SEARCH TEAMS / NEGOTIATOR TEAMS

SECURITY OFFICERS. / POLICE AND LAW ENFORCEMENT OFFICERS/ MILITARY PERSONNEL/ CLOSE PERSONAL PROTECTION and ESCORT TEAMS / SEARCH TEAMS / NEGOTIATOR TEAMS

OPERATIONAL SAFETY AND TACTICS, DEFENSIVE AND LAST RESORT TACTICS, PUBLIC ORDER MANAGEMENT (POM) AND CONTROL AND RESTRAINT

OPERATIONAL SAFETY AND TACTICS, DEFENSIVE AND LAST RESORT TACTICS, PUBLIC ORDER MANAGEMENT (POM) AND CONTROL AND RESTRAINT

COMMUNITY SUPPORT WORKERS / VOLUNTEER STAFF

COMMUNITY SUPPORT WORKERS / VOLUNTEER STAFF

Training Standards & Support—What You Can Expect

What experience do your instructors have in this field?

All of Pro-Com’s instructors meet the highest industry standards in quality training. Our trainers can verify their operational and teaching experience to match your specific needs.

What training methods do you employ to engage participants?

Effective programs use interactive and practical methods with options such as tailored gamified training tools available. Reach out to us today to discover if our hands-on activities, realistic scenarios, and modern learning techniques align with your industry's specific needs.

Where is the training conducted?

At your location, anywhere, or if in Melbourne, at ours. Come and visit our purpose-built two storey scenario training village in Melbourne is like no other and provides mock environments that replicate working environments across sectors including transport (we have a full size bus!), home visits and compliance (we have two houses!) retail (we have a bar and restaurant as well as shops), health (we have a consulting suite with ward room) and of course classrooms and soft fall matted training areas.

How do you measure the effectiveness of your training programs?

It's essential to ensure training aligns with the combined goals of all stakeholders. Inquire about our evaluation methods and how we use feedback to refine and customize both current and future programs for each specific industry. QR codes each for each program ensure attendance and participant feedback is captured on the day and reports forwarded to you for review. These inform our continued course refinement and make sure we are hitting the mark.

What post-training support do you offer?

Ongoing support can be crucial for implementing what participants have learned. We conduct training reviews, promotional items, online live refresher and Q&A sessions, follow up e-learns and gamified on-going training options. Contact us to discuss what kind of follow-up assistance suits you best.

What support materials do you provide?

We offer additional resources such as electronic workbooks, take-away quick reference guides, training manuals, online modules, and follow-up support to enhance your training experience. Contact us today to learn which support materials best suit your industry.

The discussions after every video/scenario/powerpoint were great to cement our knowledge. Both facilitators were great!

Ambulance Victoria,

February 2025

Relevant to what we know but explains it and teaches us why it’s important and what style to use.

ACT Corrective Services,

June 2024

The trainers were amazing and kept the program engaging. They didn’t speak directly off a screen. I liked how they spoke with experience and of experiences.

Healthscope,

March 2025

Really well spoken and relates to the group. Enthusiasm and passion for the training were great and make it easier to take on board.

Sheriff’s Office Victoria,

May 2021

Excellent presenters. If I can come and listen to you talk for 4 hours after night duty and still be awake, it just says it all, so thank you!!

Epworth,

July 2021

The course was personalised to our occupation and the trainers understood how we would be using the training.

ACT Corrective Services,

July 2024

Clear understanding of the procedures and stances / language that should be used. Excellent and realistic presentation.

Metro Trains,

February 2019

Very engaging presenters and kept what can be intense topics light whilst still getting points across.

Healthscope,

March 2025

The facilitators had a wealth of knowledge, they used a mixture of presentation methods to deliver content. Amazing session!

RetPro Property Management,

April 2024

Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations.

Gippsland Water,

2020

Get In Touch