CODE / Grey & Black

For all health professionals, PCC provide both managers and first response code grey and code black training programs to equip staff to manage dangerous incidents of aggression within the health environment.

Health staff working in medical clinics, suites, hospitals and emergency departments are increasingly faced with situations of aggression involving patients, visitors or other members of the public, sometimes armed and that require sound tactical skills, team work and proven negotiation strategy to resolve. PCC programs run between 4 and 16 hours depending on client needs and address this important need. All training is in-line with current government guidelines in training for the prevention of occupational violence and also includes specific client internal policy items as required. Other internal key messaging is often included in the delivery of the product.

Three frequently asked questions when planning your program.

Am I able to tailor a training program for my company?

Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation.  This process starts with an online meeting and brief Q&A process and where required, a visit to the workplace and interviews of key staff and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.

Are your training programs available in my state/territory?

Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Procom has conducted training works in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.

The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.

What do I receive when my training is complete?

A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.

PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.

The facilitator was an incredible trainer, very knowledgeable and explained everything very well. He made the training fun and engaging, and went through many scenarios that are relevant to our situation.

Liquor Control Victoria,

March 2025

Best training sessions I have been to and I have been in the water industry for over 30 years. Extremely informative and job related.

The Royal Melbourne Hospital,

March 2024

Scenarios were really relevant and useful to practice and observe the do’s and don’ts, realistic and relevant.

Wilson Security,

April 2024

Really well spoken and relates to the group. Enthusiasm and passion for the training were great and make it easier to take on board.

Sheriff’s Office Victoria,

May 2021

Training today went really well. In my opinion, the best we have had in the 20 years I’ve been here. It was really relevant to us and we could really relate to it.

City of Melbourne,

March 2019

Content was simplified, concise and showed how we shouldn’t over complicate our communication

IBAC,

June 2024

Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations.

Gippsland Water,

2020

It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.

Regional Water Corporation,

Senior Coordinator of Field Services 2019

The discussions after every video/scenario/powerpoint were great to cement our knowledge. Both facilitators were great!

Ambulance Victoria,

February 2025

The trainers were amazing and kept the program engaging. They didn’t speak directly off a screen. I liked how they spoke with experience and of experiences.

Healthscope,

March 2025

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