Our Products

Defensive and Last Resort Tactics, Public Order Management (POM) and Control and Restraint

Defensive and last resort tactics courses are built in close liaison with the client ensuring that there is a valid need for such training and that the taught application is appropriate.

Programs all include use of force legislation and relevant internal policy. All programs come with negotiation and essential dialogue components that support the physical elements as well as a promotion of appropriate mindset. These programs are not just about the physical as philosophy and thinking play a major role. Program duration is dependent upon client needs with some courses running a full 8 hours, however, modules are often included within front line training programs such as those delivered to nursing teams and flight attendants. Where required control and restraint is also taught including mechanical restraints and where an organisation has a legal provision for the carriage of impact weapons PCC delivers this training all integrated with communication.

The public order management (POM) courses are designed to assist law enforcement agencies and large organisations where specialist skills are required within unique working environments to bring calm after periods of disturbance. PCC offer intensive programs.

Pro-Com offers both level 1 and level 2 intensive programs up to 6 days in duration covering aspects such as dispersal, containment, isolation and crowd psychology. These programs can be delivered on or off-shore.

  • Level 1 – Defensive: of personnel or infrastructure
  • Level 2 – Dispersal: taking the initiative from the crowd

These courses integrate with and employ Front Line Adaptive Communication (FLAC) principles.

Three frequently asked questions when planning your program.

Am I able to tailor a training program for my company?

Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation.  This process starts with an online meeting and brief Q&A process and where required, a visit to the workplace and interviews of key staff and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.

Are your training programs available in my state/territory?

Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Procom has conducted training works in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.

The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.

What do I receive when my training is complete?

A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.

PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.

The general vibe of the presentation was very warm and welcoming despite the subject matter.

Connected Libraries,

March 2025

This training has given me more confidence to manage occupational violence.

Wellways,

February 2022

Techniques were simple enough to establish good muscle memory within a short period.

Sheriff’s Office Victoria,

March 2025

The discussions after every video/scenario/powerpoint were great to cement our knowledge. Both facilitators were great!

Ambulance Victoria,

February 2025

Best training sessions I have been to and I have been in the water industry for over 30 years. Extremely informative and job related.

The Royal Melbourne Hospital,

March 2024

Clear understanding of the procedures and stances / language that should be used. Excellent and realistic presentation.

Metro Trains,

February 2019

Learning the best and most effective ways to keep situations calm and to also protect yourself at the same time. The role playing was very useful including the various experiences related by the facilitators. The training was conducted in a lively, highly interactive manner, yet very informative with practical applications of what had been learned.

South Gippsland Shire Council,

October 2022

It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.

Regional Water Corporation,

Senior Coordinator of Field Services 2019

The facilitator was an incredible trainer, very knowledgeable and explained everything very well. He made the training fun and engaging, and went through many scenarios that are relevant to our situation.

Liquor Control Victoria,

March 2025

Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations.

Gippsland Water,

2020

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