Our Products
- Occupational Violence and Aggression Management (OVAM) and Front Line Adaptive Communication (FLAC) programs
- CODE / Grey & Black
- First Response Negotiator
- Incident Controller
- Aircrew Security Training (AST)
- Advanced Driving Training (ADAPT)
- Defensive and Last Resort Tactics, Public Order Management (POM) and Control and Restraint
- Manual Handling and Injury Prevention
Incident Controller
The Incident controller program is 16 to 24 hours in duration and trains staff to perform level 2 incident control.
Participant’s learn to set-up and work with an incident management team in response, resolution and recovery of critical incidents occurring or likely to occur within their working environments. The course adheres to the Attorney General’s ‘all agencies, all hazards’ approach and is in-line with AIIMS and ICCS Plus guidelines, employing functional management and management by objectives. The 24 hour program includes an extended module and exercise around the role and function of forward command. Practical exercises are contextualised for the client and include role-play, live operational feeds and client specific mock media inputs. This course is currently is use nationally and off-shore in the correctional environment and for critical infrastructure operations.
PCC also provides a 16-hour intelligence course for those organisations seeking to build an intel capability to support incident management.
Three frequently asked questions when planning your program.
Am I able to tailor a training program for my company?
Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation. This process starts with an online meeting and brief Q&A process and where required, a visit to the workplace and interviews of key staff and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.
Are your training programs available in my state/territory?
Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Procom has conducted training works in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.
The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.
What do I receive when my training is complete?
A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.
PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.
Amazing real life scenarios, very relatable performance, interactions, everything on point!
Dental Health Services Victoria,
May 2022
Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations.
Gippsland Water,
2020
Both facilitators were outstanding in content knowledge, experience and delivery.
ACT Corrective Services,
July 2024
Gave me a lot of confidence to listen to my gut, or spidey senses and trust those feelings. Also to not put up with unacceptable behaviours and to report incidents without hesitation.
ACT Ambulance,
February 2022
Learning the best and most effective ways to keep situations calm and to also protect yourself at the same time. The role playing was very useful including the various experiences related by the facilitators. The training was conducted in a lively, highly interactive manner, yet very informative with practical applications of what had been learned.
South Gippsland Shire Council,
October 2022
Open, respectful trainers, very approachable. Plenty of experience with clear subject matter expertise.
St John WA,
April 2024
Content was appropriate and relevant and can see how I could easily put into practice.
Gateway Health,
April 2022
It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.
Regional Water Corporation,
Senior Coordinator of Field Services 2019
Really well spoken and relates to the group. Enthusiasm and passion for the training were great and make it easier to take on board.
Sheriff’s Office Victoria,
May 2021
Excellent presenters. If I can come and listen to you talk for 4 hours after night duty and still be awake, it just says it all, so thank you!!
Epworth,
July 2021
