We are a team of law enforcement professionals from specialist areas, including hostage and crisis negotiation, critical incident response and management, special operations, close personal protection, air security (air marshal), covert surveillance, behavioural detection and operational safety and tactics instruction. Pro-Com prides itself on its personal tailored approach for a broad range of clients based on their specific operational and compliance needs and risks. We work closely with each client during the program development phase and purpose build our programs to suit any application; from simple customer service to hostage negotiation. Although unique and specific, programs conform to current government guiding principles for training. Our Front-Line Adaptive Communication (FLAC) program is designed to fit the needs of staff who are increasingly faced with situations of occupational violence with each course contextualised to suit the working environment.

The FLAC program is built around a core of proven crisis negotiation principles, positioning and tactics. Pro-Com’s philosophy is ‘talk naturally, think tactically’ and uses the elements of adaptability, awareness, strategy and delivery in response to critical incidents. The success of the FLAC program has seen it rolled-out to the Australian Border Force, local Government Council and compliance teams, AFL, Crown Resorts, metropolitan and regional hospitals, Airlines, Ambulance Services across three States, Spirit of Tasmania, Metro Trains, Yarra Trams, VicRoads and many others. Progressing and building upon FLAC program is the First Response Negotiator Course (FRNC).

This five day program affords organisations a negotiator response capability and provides selected staff with the skills to attend high-end crisis negotiation incidents. The course is the first of its kind offered and allows for full integration with existing police negotiator units. The course is team oriented and intense and is followed by a skills enhancement and maintenance program to ensure competency and currency. The program is currently developing capability within the Australian correctional and immigration services field.