Occupational Violence and Aggression Management (OVAM) and
Front Line Adaptive Communication (FLAC) programs

Programs are designed to build capability in front line staff managing situations of confrontation and aggression and to prevent occupational violence.

Programs are face to face with duration between 4 and 80 hours with eLearn and gamified options. Closely working with the client in development ensures that each program is specific to the working environment and challenges faced with a focus on dynamic risk assessment, negotiation philosophy to de-escalate and small team tactics. Courses are practical exercise heavy and built to accommodate modules including, active armed offender awareness, human behaviour, psychological aspects, IED management and last resort defensive tactics as the client requires. Virtual reality components and electronic workbooks may also be optioned in the 8 and 16-hour programs. This training has achieved great success and measurable results with staff including paramedics, transport staff working bus, rail and train, flight attendants, healthcare staff, security, retail staff and safety and government compliance teams.

Three frequently asked questions when planning your program.

Am I able to tailor a training program for my company?

Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation.  This process starts with an online meeting and brief Q&A process and where required, a visit to the workplace and interviews of key staff and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.

Are your training programs available in my state/territory?

Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Procom has conducted training works in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.

The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.

What do I receive when my training is complete?

A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.

PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.

This has really helped me recognise areas where I would have gone wrong and to sharpen my perception when arriving on scene. I would like to think I would have more wits about me rather than entering into a situation that could potentially be very dangerous with tunnel vision. Thoroughly enjoyed this session. Thanks.

Ambulance Victoria,

2021

A very inclusive training package across a wide variety of relevant situations.

Sheriff’s Office Victoria,

March 2025

Great engagement. Do’s and Don’ts – contingency – physical state – talk naturally, think tactically landed well as an immediate response plan for me.

Asahi,

August 2024

Excellent presenters. If I can come and listen to you talk for 4 hours after night duty and still be awake, it just says it all, so thank you!!

Epworth,

July 2021

Best training sessions I have been to and I have been in the water industry for over 30 years. Extremely informative and job related.

The Royal Melbourne Hospital,

March 2024

Course was great sufficient info and well presented. Covered off on the how and why of dealing with people in various states and good focus on keeping yourself and your workmates safe.

National Heavy Vehicle Regulator,

July 2024

Trainers are very knowledgeable, clearly have a demonstrated history in the field and communicated well

IBAC,

June 2024

This training has given me more confidence to manage occupational violence.

Wellways,

February 2022

Content was appropriate and relevant and can see how I could easily put into practice.

Gateway Health,

April 2022

Scenarios were really relevant and useful to practice and observe the do’s and don’ts, realistic and relevant.

Wilson Security,

April 2024

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