First Response Negotiator

This 5-day program affords organisations a negotiator response capability and provides selected staff with the skills to attend high-end negotiator incidents.

The course is the first of its kind offered outside policing agencies and allows for full integration with existing police negotiator units. The course is team oriented and intense and is followed by a skills enhancement and maintenance program to ensure competency and currency. The program is currently developing capability within the Australian correctional and immigration services field. Core elements in this training include negotiator team structure, negotiation elements and boundaries, safety and tactics, dynamic risk assessment processes, psychological aspects of negotiation, communication and mental illness, cultural diversity and the use of interpreters. The course includes many hours of daily practical scenario work and produces team members that can respond, resolve and recover critical negotiator incidents.

The First Response Negotiator course is an organisationally sponsored course.

Three frequently asked questions when planning your program.

Am I able to tailor a training program for my company?

Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation.  This process starts with an online meeting and brief Q&A process and where required, a visit to the workplace and interviews of key staff and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.

Are your training programs available in my state/territory?

Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Procom has conducted training works in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.

The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.

What do I receive when my training is complete?

A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.

PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.

It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.

Regional Water Corporation,

Senior Coordinator of Field Services 2019

The training was super engaging. Great facilitators who really brought the content to life through a mix of slides, VR and hands-on role playing. I really liked the way it was so tailored to the current context we’re working in, with really relevant scenarios. Great learning opportunity for me and my team.

City of Maribyrnong,

August 2024

Techniques were simple enough to establish good muscle memory within a short period.

Sheriff’s Office Victoria,

March 2025

Content was appropriate and relevant and can see how I could easily put into practice.

Gateway Health,

April 2022

Outstanding trainers and excellent rapport and delivery of course content.

Connected Libraries,

March 2025

Excellent presenters. If I can come and listen to you talk for 4 hours after night duty and still be awake, it just says it all, so thank you!!

Epworth,

July 2021

Training today went really well. In my opinion, the best we have had in the 20 years I’ve been here. It was really relevant to us and we could really relate to it.

City of Melbourne,

March 2019

Great engagement. Do’s and Don’ts – contingency – physical state – talk naturally, think tactically landed well as an immediate response plan for me.

Asahi,

August 2024

Best part was the real life story situations told by the facilitator. Realistic small actions that will have a massive impact.

Vasey RSL,

July 2022

I enjoyed the Role plays, the facilitators lived experience and coaching approach, the takeaway card, it was all awesome!

Australian Energy Market Operator,

January 2025

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