The Industries We Specialise In

The Pro-Com team boasts operational and training expertise across diverse disciplines, from sensitive government departments to the bustling environments of hospital emergency departments.

HEALTH / AMBULANCE / AGED CARE / DISABILITY SUPPORT / REMOTE CARE / NURSES / PARAMEDICS / CLINICIANS / SUPPORT WORKERS

HEALTH / AMBULANCE / AGED CARE / DISABILITY SUPPORT / REMOTE CARE / NURSES / PARAMEDICS / CLINICIANS / SUPPORT WORKERS

ALL FRONT LINE RETAIL & HOTEL AND VENUE STAFF / MOBILE BRAND REPRESENTATIVE / TECHNICAL STAFF

ALL FRONT LINE RETAIL & HOTEL AND VENUE STAFF / MOBILE BRAND REPRESENTATIVE / TECHNICAL STAFF

GOVERNMENT COMPLIANCE AND ENFORCEMENT TEAMS / FRONT LINE GOVERNMENT SERVICE STAFF / CRITICAL INFRASTRUCTURE REGULATORS AND INSPECTORS

GOVERNMENT COMPLIANCE AND ENFORCEMENT TEAMS / FRONT LINE GOVERNMENT SERVICE STAFF / CRITICAL INFRASTRUCTURE REGULATORS AND INSPECTORS

RAIL, TRAM AND LIGHT RAIL STAFF / BUS AND BUS TERMINAL STAFF / SHIP AND FERRY STAFF / COMMERCIAL FLIGHT CREW / TRANSIT HUB STAFF

RAIL, TRAM AND LIGHT RAIL STAFF / BUS AND BUS TERMINAL STAFF / SHIP AND FERRY STAFF / COMMERCIAL FLIGHT CREW / TRANSIT HUB STAFF

CORRECTIONAL OFFICERS / YOUTH JUSTICE FACILITY OFFICERS / IMMIGRATION DETENTION CENTRE OFFICERS / CUSTODY CENTRE and PROTECTIVE SERVICE STAFF / INCIDENT MANAGEMENT TEAMS

CORRECTIONAL OFFICERS / YOUTH JUSTICE FACILITY OFFICERS / IMMIGRATION DETENTION CENTRE OFFICERS / CUSTODY CENTRE and PROTECTIVE SERVICE STAFF / INCIDENT MANAGEMENT TEAMS

SECURITY OFFICERS. / POLICE AND LAW ENFORCEMENT OFFICERS/ MILITARY PERSONNEL/ CLOSE PERSONAL PROTECTION and ESCORT TEAMS / SEARCH TEAMS / NEGOTIATOR TEAMS

SECURITY OFFICERS. / POLICE AND LAW ENFORCEMENT OFFICERS/ MILITARY PERSONNEL/ CLOSE PERSONAL PROTECTION and ESCORT TEAMS / SEARCH TEAMS / NEGOTIATOR TEAMS

OPERATIONAL SAFETY AND TACTICS, DEFENSIVE AND LAST RESORT TACTICS, PUBLIC ORDER MANAGEMENT (POM) AND CONTROL AND RESTRAINT

OPERATIONAL SAFETY AND TACTICS, DEFENSIVE AND LAST RESORT TACTICS, PUBLIC ORDER MANAGEMENT (POM) AND CONTROL AND RESTRAINT

COMMUNITY SUPPORT WORKERS / VOLUNTEER STAFF

COMMUNITY SUPPORT WORKERS / VOLUNTEER STAFF

Training Standards & Support—What You Can Expect

What experience do your instructors have in this field?

All of Pro-Com’s instructors meet the highest industry standards in quality training. Our trainers can verify their operational and teaching experience to match your specific needs.

What training methods do you employ to engage participants?

Effective programs use interactive and practical methods with options such as tailored gamified training tools available. Reach out to us today to discover if our hands-on activities, realistic scenarios, and modern learning techniques align with your industry's specific needs.

Where is the training conducted?

At your location, anywhere, or if in Melbourne, at ours. Come and visit our purpose-built two storey scenario training village in Melbourne is like no other and provides mock environments that replicate working environments across sectors including transport (we have a full size bus!), home visits and compliance (we have two houses!) retail (we have a bar and restaurant as well as shops), health (we have a consulting suite with ward room) and of course classrooms and soft fall matted training areas.

How do you measure the effectiveness of your training programs?

It's essential to ensure training aligns with the combined goals of all stakeholders. Inquire about our evaluation methods and how we use feedback to refine and customize both current and future programs for each specific industry. QR codes each for each program ensure attendance and participant feedback is captured on the day and reports forwarded to you for review. These inform our continued course refinement and make sure we are hitting the mark.

What post-training support do you offer?

Ongoing support can be crucial for implementing what participants have learned. We conduct training reviews, promotional items, online live refresher and Q&A sessions, follow up e-learns and gamified on-going training options. Contact us to discuss what kind of follow-up assistance suits you best.

What support materials do you provide?

We offer additional resources such as electronic workbooks, take-away quick reference guides, training manuals, online modules, and follow-up support to enhance your training experience. Contact us today to learn which support materials best suit your industry.

The course was personalised to our occupation and the trainers understood how we would be using the training.

ACT Corrective Services,

July 2024

The general vibe of the presentation was very warm and welcoming despite the subject matter.

Connected Libraries,

March 2025

Really well spoken and relates to the group. Enthusiasm and passion for the training were great and make it easier to take on board.

Sheriff’s Office Victoria,

May 2021

Very well delivered with clear outcomes explained from the start.

ACT Corrective Services,

February 2025

Outstanding trainers and excellent rapport and delivery of course content.

Connected Libraries,

March 2025

Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations.

Gippsland Water,

2020

I enjoyed the Role plays, the facilitators lived experience and coaching approach, the takeaway card, it was all awesome!

Australian Energy Market Operator,

January 2025

Trainers are very knowledgeable, clearly have a demonstrated history in the field and communicated well

IBAC,

June 2024

It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.

Regional Water Corporation,

Senior Coordinator of Field Services 2019

Open, respectful trainers, very approachable. Plenty of experience with clear subject matter expertise.

St John WA,

April 2024

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