Incident Controller

The Incident controller program is 16 to 24 hours in duration and trains staff to perform level 2 incident control.

Participant’s learn to set-up and work with an incident management team in response, resolution and recovery of critical incidents occurring or likely to occur within their working environments. The course adheres to the Attorney General’s ‘all agencies, all hazards’ approach and is in-line with AIIMS and ICCS Plus guidelines, employing functional management and management by objectives. The 24 hour program includes an extended module and exercise around the role and function of forward command. Practical exercises are contextualised for the client and include role-play, live operational feeds and client specific mock media inputs. This course is currently is use nationally and off-shore in the correctional environment and for critical infrastructure operations.

PCC also provides a 16-hour intelligence course for those organisations seeking to build an intel capability to support incident management.

Three frequently asked questions when planning your program.

Am I able to tailor a training program for my company?

Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation.  This process starts with an online meeting and brief Q&A process and where required, a visit to the workplace and interviews of key staff and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.

Are your training programs available in my state/territory?

Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Procom has conducted training works in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.

The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.

What do I receive when my training is complete?

A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.

PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.

Both facilitators were outstanding in content knowledge, experience and delivery.

ACT Corrective Services,

July 2024

Scenarios were really relevant and useful to practice and observe the do’s and don’ts, realistic and relevant.

Wilson Security,

April 2024

The trainers were amazing and kept the program engaging. They didn’t speak directly off a screen. I liked how they spoke with experience and of experiences.

Healthscope,

March 2025

Open, respectful trainers, very approachable. Plenty of experience with clear subject matter expertise.

St John WA,

April 2024

It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.

Regional Water Corporation,

Senior Coordinator of Field Services 2019

Content was simplified, concise and showed how we shouldn’t over complicate our communication

IBAC,

June 2024

Learning the best and most effective ways to keep situations calm and to also protect yourself at the same time. The role playing was very useful including the various experiences related by the facilitators. The training was conducted in a lively, highly interactive manner, yet very informative with practical applications of what had been learned.

South Gippsland Shire Council,

October 2022

Relevant to what we know but explains it and teaches us why it’s important and what style to use.

ACT Corrective Services,

June 2024

Outstanding trainers and excellent rapport and delivery of course content.

Connected Libraries,

March 2025

Good balance between theory and practical application and experience.

Asahi,

August 2024

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